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Our Policies

Clear, fair, and customer-focused policies for your peace of mind

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Shipping Policy

Delivery Timeline

  • Standard Shipping: 5-7 business days

Shipping Costs

  • Free shipping
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Return & Exchange Policy

15-Day Return Window

We offer a hassle-free 15-day return policy from the date of delivery.

Return Conditions

  • Products must be unused and in original packaging
  • All items must include original labels and seals
  • Return shipping is free for defective products

Refund Process

  • Refunds processed within 3-5 business days
  • Original payment method will be credited
  • Exchanges available for different sizes/variants
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Privacy Policy

Data Collection

We collect only necessary information to process your orders and improve your shopping experience.

Information We Collect

  • Name, email, and shipping address
  • Payment information (securely encrypted)
  • Order history and preferences

Data Protection

  • SSL encryption for all transactions
  • No sharing with third parties without consent
  • Regular security audits and updates
Your Rights: You can request access, modification, or deletion of your personal data at any time.
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Payment Policy

Accepted Payment Methods

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal and digital wallets
  • Bank transfers and UPI payments
  • Cash on delivery (select areas)

Payment Security

  • PCI DSS compliant payment processing
  • 256-bit SSL encryption
  • Fraud detection and prevention

Billing Information

All charges appear as "SkinZyn" on your statement. You'll receive email confirmation for all transactions.

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Terms of Service

Product Usage

  • For external use only
  • Patch test recommended before first use
  • Discontinue use if irritation occurs

Warranty

  • 12-month warranty against manufacturing defects
  • Quality guarantee on all products
  • Satisfaction guarantee or money back
Disclaimer: Individual results may vary. Consult a dermatologist for specific skin concerns.
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Quality Guarantee

Our Promise

We stand behind the quality of every SkinZyn product with our comprehensive quality guarantee.

Quality Standards

  • Dermatologist-tested formulations
  • Cruelty-free and ethically sourced
  • Rigorous quality control testing
  • Fresh products with optimal shelf life

Satisfaction Guarantee

  • 100% satisfaction or full refund
  • No questions asked within 30 days
  • Dedicated customer support team
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